Frequently Asked Questions

Do you have items in stock?

Yes, we have inventory on hand for immediate purchase.

Do you offer delivery?

The Open Room receives, inspects, assembles, and delivers locally. For an extra fee, delivery to surrounding areas such as Boise,Twin Falls, and Stanley can be arranged. We can drop ship many of our brands directly to residential or commercial addresses throughout the United States. Part of our local delivery service includes removal of all debris and recycling of all packaging materials.

What is your return policy?

We will offer a full refund for in-stock purchases that are returned in new, unused condition within 7 days of purchase date. Special orders and custom orders are not refundable.

Do you offer trade discounting?

Yes, We are happy to offer discounts to licensed designers, contractors, architects, etc. Please contact us for more information. 208-622-0222 heather@openroomfurniture.com

Do you offer design services?

As a specialist in creating outdoor rooms, The Open Room is available for individual design consultations with homeowners. We are happy to come to your home and assist you in selecting furnishings and accessories that fit your spaces, your lifestyle, and budget. We also work with designers, architects, builders, contractors, etc. and offer trade discounts for licensed professionals.

What are your Terms of Use?

Any action relating to the use of the Web Site, mobile applications, or any transaction with Open Room must be brought in the state or federal courts located in the County of Blaine, Idaho, USA. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action. That means the seat of any arbitration shall be Blaine County, Idaho. For any actions not subject to arbitration, you and Open Room agree to submit to the personal jurisdiction of a state court located in Blaine County, Idaho. Special Order purchases are final. Required deposits are non-refundable. Shipping charges may apply. All additional charges due at time of delivery. Delivery dates cannot be guaranteed.

What are your Shipping Receipt Instructions?

Upon receipt of the shipment, the boxes must be counted and checked for damage by you or one of your representatives.
Any discrepancy in the count, as well as any external damage to the cartons (dents, holes, etc) must be noted specifically on the shipping delivery receipt by the individual responsible for signing for the shipment. (For example: “2 boxes dented or damaged”, or “3 boxes missing”). Naturally any damage to the furniture items themselves should be noted as well.
Even if there are no visible signs of damage to the cartons or pieces missing from the count, and the boxes are not all unpacked immediately, the shipping receipt should be signed as follows: “Subject to inspection”. (If the delivery company is unwilling to accept a receipt signed “Subject to inspection”, then they must wait while the boxes are opened and the items are inspected by you or your representative.)
You must keep a copy of this shipping receipt, on which any exceptions or damage are clearly noted.
Take digital photos of any damaged items as well as the cartons they came in. Damaged cartons must be kept until notified otherwise by us or the shipping company. You may use your phone or a camera.
The Open Room must receive information on any damage within 24 hours of receipt of the shipment. (Our freight forwarder will not accept claims after 3 days.) The information must include:
1. Copy of the shipping receipt signed by you or your representative, noting any damage or count discrepancy or “subject to inspection."
2. Photos of each damaged carton and damaged pieces.
3. Detailed description of the damage.

The Open Room can only be responsible for filing shipping claims and replacing any damaged items if these procedures are followed as outlined above.