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We make every effort to ship orders as soon as items are available, in most cases within a few business days of having received an order if the item is in stock in our warehouse. Some items may be drop-shipped directly from the manufacturer and therefore may take longer to receive. If an item is back-ordered, out of stock or otherwise delayed, we will notify you by email.
UPS
We use UPS (with signature required) for most home accessories and smaller pieces of furniture. Our site gives you the option of shipping with UPS standard ground service or choosing an expedited service such as overnight or second day air. Occasionally we will make the determination that certain items are better shipped with Fedex (although this option is not displayed at check-out). It is important to us that each item is shipped to you in the most secure way, so as to minimize potential freight damage, so we reserve the right to make the final choice of carrier. Once your order has shipped, we will email you the details together with a tracking number.
Freight Delivery
Large items are delivered via a professional freight carrier, who will contact you 1-2 days in advance to arrange delivery. For deliveries of outdoor and indoor furniture to a residential addresses, please be aware that the trucking company will deliver to your curbside; as there is usually only one driver, he may need assistance from you in unloading your shipment. Inside delivery is available for an additional upcharge. This means that the driver will take your shipment inside your house or garage (but will not carry it up stairs or through your house). White glove delivery can be arranged for shipments of either indoor or outdoor furniture (contact us for more information on white glove delivery and a rate quote). White Glove service means that the driver(s) will bring the furniture into your home, unpack it, place the pieces where you want them, and take the packing materials away.
Shipping to Hawaii, Alaska, hard-to-reach-destinations, and outside the US
In most cases we can ship outside the contiguous 48 states, but you must arrange this by calling The Open Room at (+1) 208.622.0222 during regular business hours. Standard shipping rates do not apply for such shipments, but we would be happy to give you a rate quote and time estimate. If we are delivering to you in a hard-to-reach destination (such as an island, on a winding or narrow road, on top of a mountain, etc), then please let us know in advance as it may require specific shipping instructions to the delivery company and may result in shipping surcharges.
Inspecting your shipment
As soon as you receive your shipment, please inspect it for damage (in the case of freight delivery, you must do so while the driver is still there). Check that the items you have received correspond with the freight bill. If any carton or packaging appears to be damaged, you must note it on the delivery receipt before you sign and return it to the driver. If you do not do so, and simply sign your name without noting the damage, the shipping company will not honor a freight damage claim. Call us immediately if there is something wrong with your shipment, and we will give you instructions on how to proceed. If there are parts missing, or a manufacturer defect you should also notify us right away. We advise you to keep the packaging/cartons, in case you need to ship a piece back. A damaged carton may also be required to be submitted to a freight company for inspection in the case that a freight claim must be filed.
Shipping charges
Shipping rates are based on approximate shipping weight and dimensions. You can get a quick and convenient shipping estimate for an item in your shopping cart before you proceed to checkout. Please feel free to contact us if you believe the shipping charge quoted is not reasonable, or if you would like to get a custom shipping quote. Contact us at info@openroomfurniture.com or at 1-208-622-0222.
Shipping charges are not refundable.
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